Terms and Conditions of the online store of WEKTOR Sp. z o.o.
§ 1
The owner of the WEKTOR Online Store, understood as an IT tool enabling the conclusion of a purchase and sale agreement, with an electronic address of www.wektorns.pl/sklep, is WEKTOR Sp. z o.o. (address: 30 Jana Pawła II Street, 33-300 Nowy Sącz), NIP: 7340019663, REGON: 490395020
§ 2
Contact with the Store is possible via e-mail address: biuro@wektorns.pl or the contact form on the Store’s website.
§ 3
All products offered in the Store are free of physical and legal defects and have been legally introduced to the Polish market. All of them also have a manufacturer’s warranty.
§ 4
The subject of the provision of services is a purchase/sale agreement between the Client and the owner of the Store. The Online Store is only an IT tool through which it is possible to conclude an agreement.
§ 5
The commercial information posted on the Shop’s website does not constitute a commercial offer within the meaning of the Commercial Code, but is an invitation to submit offers.
§ 6
All prices of products on websites are given in two variants – as net and gross prices (these include VAT). The price displayed next to the product at the time of placing the order by the Client is binding for the parties to the transaction. For selected products, the price can be calculated per 1 m2 or per 1 m according to the information contained in the product description.
§ 7
The technical condition required for the use of the services is access by the Client to a computer, a web browser and the Internet.
§ 8
VAT invoices are issued for all goods sold in the Store.
§ 9
The condition for concluding the agreement is that the Client sends an offer to purchase goods using the form on the Store’s website, e-mail or phone and accepts it by the Online Store.
§ 10
The deadline for completing the order of a given product is consistent with the information contained in the product description in the Online Shop or – in the case of larger production orders – corresponds to the e-mail arrangements between the Customer and the Store. If the order processing time is to exceed the specified deadlines, the Store will contact the buyer to confirm the execution of the order and agree on a new date.
§ 11
The customer is obliged to pay for the ordered goods. The following forms of payment are available in the Online Store:
- by bank transfer – we reserve the goods in our warehouse and send an e-mail containing our bank account number. After the payment is credited, we pack and ship the goods.
The choice of payment method is made when placing an order. At the same time, the Store stipulates that if you choose to pay by bank transfer and you find that there is no payment within 21 working days of placing the order, it will be automatically cancelled without notifying the Customer.
§ 12
When purchasing some products, the condition for accepting the order for execution by the Store is the need for the Customer to pay an advance payment of 60% of the order value. Products requiring an advance payment are marked with appropriate information in the product description or in the summary of the order placed by the Customer in the Online Store.
§ 13
The deadline for completing the order of a product requiring the Client to pay an advance payment is counted from the date of crediting the appropriate amount to the bank account indicated by the Store. The remaining amount due for the ordered product must be credited to the bank account no later than on the day of receipt of the ordered goods by the Customer or on the day of shipment by the Store/Manufacturer. If the advance payment is not paid within 21 working days of placing the order, it may be automatically cancelled without notifying the Client.
§ 14
The price is binding on both parties to the contract at the time of placing the order. The price of the product does not include shipping costs.
§ 15
The costs of transporting the purchased goods, their delivery and collection are borne by the Client. When the store checks out, the shipping costs of some products with non-standard sizes may not be included in the order value. Details on transport costs can be found in the product description and on the Delivery Terms page.
§ 16
Information on the costs of delivery of ordered products in the Online Store applies only to Polish territory. In the case of foreign shipments, the cost of delivery is determined individually by the Shop with the Customer.
§ 17
It is possible to collect the purchased goods directly by the Customer by their own transport from the Manufacturer after prior arrangement of the details with the Store.
§ 18
The store stipulates that it may not accept a purchase offer without giving reasons.
§ 19
The Store is not responsible for an unjustified refusal to collect the shipment or failure to collect the shipment due to the Customer’s absence at the place of delivery of the shipment, during the supplier’s visit. In such a case, the costs of re-handling the order and the costs of re-shipment shall be borne by the Client.
§ 20
The customer may return the purchased goods within 14 days from the date of receipt of the shipment. Goods made to the Client’s individual order are not subject to returns.
§ 21
The costs of returning the goods are borne by the Client and are non-refundable.
§ 22
The return of the goods by the Customer takes place after prior agreement with the Store. The return is made to the address indicated by the Store.
§ 23
Complaints are accepted at the e-mail address: biuro@wektorns.pl.
§ 24
In the event of receiving defective goods or non-compliant with the order specification, the Client has the right to return or exchange them. The store is obliged to take into account a justified complaint. Defective goods should be safely packed and sent to the address indicated by the Store.
§ 25
Complaints regarding physical or quality defects of the purchased goods should be submitted to the Store via e-mail biuro@wektorns.pl no later than 7 calendar days from the release of the goods, delivery via courier or external transport company, or from the date of performance of the service. Complaints submitted after this deadline may be rejected without giving a reason.
§ 26
If there are differences in the quantity of goods delivered with the order, they should be reported on the day of receipt of the goods from the seller’s warehouse or on the day of delivery by the forwarding company.
§ 27
The manufacturer of the goods, after agreeing this with the Client through the Shop, may remove the defects of the ordered goods constituting the basis for the complaint directly with the Client.
§ 28
Complaints will be considered within 14 days from the date of their submission. If the complaint is accepted – after agreement with the Client – the damaged goods will be replaced with a full-value one or the Client will be refunded the equivalent of the purchased goods.
§ 29
In the event of an unjustified complaint or damage to the goods due to the fault of the Client, all costs of the complaint are covered by the Client, including transport costs.
§ 30
The store does not accept any shipments sent back with cash on delivery.
§ 31
By placing an order using the mechanisms available on the Store’s website, the Client makes an offer to purchase a specific product under the conditions specified in the product description.
§ 32
The Store reserves the right to change the prices of goods in the offer, introduce new goods to the offer of the Online Store, carry out and cancel promotional campaigns on the Store’s websites or make changes to them.
§ 33
As part of its business, the Store is entitled to process the personal data of Customers in accordance with the applicable provisions of law, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR) and in accordance with the “Privacy Policy” available at: https://wektor.sacz.com.pl/polityka-prywatnosci/
§ 34
Making purchases in the Store is associated with providing contact information by the Customer, including a phone number or e-mail address (e-mail address). The collected personal data is used only for the purposes of fulfilling the orders placed, delivering goods, accounting or complaint services.
§ 35
The Terms and Conditions define the rules of shopping in the Store. Placing an order is tantamount to agreeing to all the provisions and information contained in the terms and conditions.
§ 36
In matters not regulated in these regulations, the provisions of the Civil Code and other acts shall apply.
